Returns & Exchanges
At El Mercado at Casa Bonita, we want you to be completely satisfied with your treasures. If your purchase doesn't bring you joy, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account or use our guest portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the merchandise is in its original, unused condition.
Label and Ship
Print your prepaid shipping label from our portal, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing