Frequently Asked Questions
Everything you need to know about shopping at El Mercado
What is the standard shipping timeframe for orders?
Orders are typically processed within 2-3 business days. Depending on your location, standard shipping usually takes 5-7 business days to arrive.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, El Mercado at Casa Bonita ships to all 50 U.S. states. We are working on expanding our logistics to include international destinations in the near future.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Are the products sold at El Mercado authentic?
Yes, we pride ourselves on sourcing high-quality, authentic merchandise that reflects the unique spirit and heritage of Casa Bonita.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like Apple Pay and Google Pay.